Solutions
From scattered problems to connected operations
Muxow captures guest requests, maintenance issues, housekeeping tasks, packages, shift handoffs, and follow-up items in one connected workflow—so every department knows what needs action and what comes next.
- Capture issues as they happen
- Route work to the right department
- Track status, priority, and follow-up
- Resolve faster with shared visibility
- Keep every team aligned in real time
- Never lose a request between shifts
Guest request
Front DeskUnassigned
Package arrived
Front DeskUnlogged
Work order
MaintenancePending
Overdue clean
HousekeepingLate
Shift note
ManagementUnread
PM overdue
MaintenanceMissed
Scattered, chaotic, and untracked issues...
Who Muxow helps
Hotel management software for every team
Muxow is focused on daily hotel operations, communication, accountability, and visibility — it works alongside your existing systems rather than replacing your PMS. Here is how each team uses the connected platform.
General Managers
- The challenge
- No single view of what is pending, overdue, or unresolved across departments — and context lost between shifts.
- How it connects
- Activity from every department rolls into dashboards and reports, while shift reports and guest recovery keep accountability visible.
- The result
- A clear, real-time picture of operational health and team performance.
DashboardReportsShift ReportsGuest RecoveryBudget
Front Desk teams
- The challenge
- Packages, guest requests, wake-up calls, and shift notes scattered across paper logs and memory.
- How it connects
- Requests become assignments routed to the right team, packages tie to signatures and logs, and unresolved items flow into shift reports.
- The result
- Fewer dropped requests, cleaner handoffs, and accountable front desk records.
PackagesMessagesWake-Up CallsCash Count RegisterGuest RecoveryLogs
Housekeeping teams
- The challenge
- Room status, deep cleans, and rush turnovers are hard to coordinate with the front desk in real time.
- How it connects
- Room issues become work orders for maintenance, deep cleans build a history managers can review, and low stock feeds inventory requests.
- The result
- Rooms turned faster with clear visibility into what is due and overdue.
AssignmentsHousekeeping Deep CleanChecklistsScheduleSupplies & Inventory
Maintenance teams
- The challenge
- Work orders, preventive maintenance, and readings tracked in disconnected lists with no history.
- How it connects
- Reported room issues arrive as assignments, PMs and readings create a maintenance history, and parts usage links to inventory and budget.
- The result
- Preventive work stays on schedule and nothing slips through the cracks.
Maintenance PMsReadingsAssignmentsSupplies & InventoryLogs
Corporate hotel teams
- The challenge
- Limited, inconsistent visibility into how each property is actually operating day to day.
- How it connects
- Portfolio links every hotel into one corporate view, with deep links into individual operations and hotel-level access controls.
- The result
- Standardized workflows and clear oversight across the whole portfolio.
PortfolioCross-property reportsHotel leaderboardsCorporate-to-hotel communication
Hotel groups, chains & management companies
- The challenge
- Different properties run different processes, making comparison and standardization difficult.
- How it connects
- Shared workflows and reporting roll up across properties while corporate communicates standards down to each hotel.
- The result
- Consistent operations and comparable performance across every property.
PortfolioReportsAccounts ManagementProperty-level access controls
Customer stories and pilot feedback will be published as they are approved. See Customer Stories