Question 1

Is Muxow a PMS?

Accepted Answer

No. Muxow is hotel operations software, not a property management system. It works alongside your existing PMS and other hotel systems, focusing on daily operations, communication, accountability, and visibility — coordinating tasks, handoffs, guest follow-ups, and reporting across departments rather than handling reservations or folios.

Question 2

Who is Muxow for?

Accepted Answer

Muxow is built for hotels, hotel groups, chains, and management companies. Day to day it is used by general managers, operations managers, front desk teams, housekeeping teams, maintenance teams, and corporate hotel teams. Whether you run a single property or oversee a multi-property portfolio, Muxow keeps departments coordinated and accountable.

Question 3

Does Muxow work for hotel groups and chains?

Accepted Answer

Yes. In addition to single properties, hotel groups, chains, and management companies use Muxow to standardize how every hotel operates. The Portfolio view connects properties into one corporate picture with comparison, reporting, and corporate-to-hotel communication.

Question 4

Does Muxow support multiple properties?

Accepted Answer

Yes. Muxow supports both single hotels and multi-property portfolios. Corporate teams get cross-property visibility while each hotel keeps its own operations and hotel-level access controls.

Question 5

What is the Portfolio feature?

Accepted Answer

Portfolio is the corporate, multi-property layer of Muxow. It connects multiple hotels into one view with property comparison, hotel leaderboards, cross-property reports, corporate-to-hotel communication, deep links into each hotel's operations, and hotel-level access controls — built for hotel groups, chains, and management companies.

Question 6

What departments can use Muxow?

Accepted Answer

Front desk, housekeeping, maintenance, and management all work within the same system, with roles for corporate and operations teams as well. Everyone sees what is relevant to their role while management keeps full visibility across departments.

Question 7

What modules are included?

Accepted Answer

Muxow includes Dashboard, Assignments, My Tasks, Quick Notes, Shift Reports, Checklists, Logs, Housekeeping Deep Clean, Maintenance PMs, Readings, Guest Recovery, Lost & Found, Packages, Messages, Wake-Up Calls, Cash Count Register, Schedule, Calendar, Accounts Management, Reports, Supplies & Inventory, Budget, Portfolio, AI Assistant, and Help / Learning Center. Module availability varies by pricing tier.

Question 8

How do assignments connect with shift reports?

Accepted Answer

Assignments are the operational center — guest requests, tasks, work orders, and follow-ups all become assignments routed to the right department. Pending assignments, unresolved requests, packages, cash notes, and logs can surface into AM, PM, and Night Audit shift reports, so teams do not lose context between shifts.

Question 9

How does Guest Recovery work?

Accepted Answer

Guest Recovery is the service recovery layer. Low feedback, dissatisfied guest responses, or manually reported issues can become recovery tickets, be assigned to the right department, tracked to completion, and later reviewed by management — connecting to assignments, messages, feedback, and reports.

Question 10

How do inventory and budget connect?

Accepted Answer

Supplies & Inventory connects low-stock requests, vendor records, and orders to Budget. Inventory requests can become orders, order totals can feed budget tracking, and management can review spending by month, department, or property.

Question 11

Does Muxow support messages and wake-up calls?

Accepted Answer

Yes. Messages connect front desk workflows, guest service follow-ups, templates, and overdue timers, and can link into Guest Recovery when needed. Wake-Up Calls connect scheduled guest requests with front desk accountability.

Question 12

Does Muxow support mobile workflows?

Accepted Answer

Yes. Muxow is fully responsive and works on any device. Staff can create tasks, update statuses, attach photos, and access information from phones, tablets, or desktop computers — wherever they are on property.

Question 13

How does onboarding work?

Accepted Answer

Onboarding support may vary by plan, pilot, or implementation scope. Guided setup or onboarding support may be available during pilots or implementation, and may include property setup, workflow configuration, and team training.

Question 14

How are roles and permissions handled?

Accepted Answer

Muxow uses role-based access tied to departments, properties, and corporate users. Each person sees what is relevant to their role, while managers and corporate teams keep the visibility they need across departments and properties.

Question 15

How is hotel data separated?

Accepted Answer

Each hotel's data is kept separate, with hotel-level access controls and permissions. In multi-property portfolios, corporate teams get the cross-property visibility they need while individual hotels keep their own operational data isolated.

Question 16

How do pricing and demos work?

Accepted Answer

Pricing is per-room with a monthly minimum, designed to scale with your property, and is available for single hotels, hotel groups, chains, and management companies. Larger portfolios or corporate setups can book a demo for custom pricing and configuration. You can review current plans on the pricing page.

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Today's Overview

A property in motion

Everything synchronized

One operating system for hotel operations

Connected workflows, not disconnected tools

Assignments

Shift Reports

Guest Recovery

Packages

Supplies & Inventory

Reports

Measurable Outcomes

Centralized Command

Operational Consistency

Reduced Liability

Built for one hotel or an entire portfolio

Portfolio

Hotel leaderboards

Corporate-to-hotel communication

Cross-property reports

Property-level access controls

Run your property from anywhere