Subprocessors
Last updated: April 2026
About This Page
Muxow, LLC uses a small set of trusted service providers ("subprocessors") to support our marketing website and the Muxow platform. Depending on the features enabled and how a hotel configures its account, these providers may be used to help with hosting, communications, payments, scheduling, and related operations — so not every provider applies to every customer. The list below describes who they are, what they help us do, and the general type of data they may process. For more on how we handle information, see our Privacy Policy.
Current Subprocessors
| Provider | Purpose | Type of data processed | Category |
|---|---|---|---|
| Google Cloud / Firebase | Hosting, database, authentication and session support, cloud functions, and app infrastructure | Account data, operational records, guest and staff data entered into the platform, logs | Hosting & infrastructure |
| Vercel | Marketing website hosting, deployment, and website analytics | Website usage data, IP address, device and browser information | Hosting & analytics |
| Twilio | Used to support SMS and voice communication workflows, where enabled by the hotel | Phone numbers and message or call content for notifications a hotel chooses to send | Communications |
| Stripe | May be used for payment processing if paid subscriptions or transactions are enabled | Billing contact details and payment information processed by Stripe | Payments |
| Resend | Transactional and system email delivery | Email addresses and email content for notifications and inquiries | |
| Microsoft 365 | Used to support business email and communications | Email addresses and email content | Email & productivity |
| Cal.com | Used to support demo scheduling when visitors interact with our embedded scheduler | Name, email, and scheduling details you provide when booking a demo | Scheduling |
| Upstash (Redis) | Rate limiting and abuse protection for website forms | Truncated IP-derived identifiers used for rate limiting | Security & operations |
Google Cloud / Firebase
Hosting & infrastructure
- Purpose
- Hosting, database, authentication and session support, cloud functions, and app infrastructure
- Type of data processed
- Account data, operational records, guest and staff data entered into the platform, logs
Vercel
Hosting & analytics
- Purpose
- Marketing website hosting, deployment, and website analytics
- Type of data processed
- Website usage data, IP address, device and browser information
Twilio
Communications
- Purpose
- Used to support SMS and voice communication workflows, where enabled by the hotel
- Type of data processed
- Phone numbers and message or call content for notifications a hotel chooses to send
Stripe
Payments
- Purpose
- May be used for payment processing if paid subscriptions or transactions are enabled
- Type of data processed
- Billing contact details and payment information processed by Stripe
Resend
- Purpose
- Transactional and system email delivery
- Type of data processed
- Email addresses and email content for notifications and inquiries
Microsoft 365
Email & productivity
- Purpose
- Used to support business email and communications
- Type of data processed
- Email addresses and email content
Cal.com
Scheduling
- Purpose
- Used to support demo scheduling when visitors interact with our embedded scheduler
- Type of data processed
- Name, email, and scheduling details you provide when booking a demo
Upstash (Redis)
Security & operations
- Purpose
- Rate limiting and abuse protection for website forms
- Type of data processed
- Truncated IP-derived identifiers used for rate limiting
Changes to This List
We may add or replace subprocessors as our services evolve. When we make changes, we will update this page with a revised "Last updated" date. We use providers that we believe maintain appropriate security and privacy practices.
Questions?
If you have questions about the providers we use, please contact us at privacy@muxow.com.